Christopher McNally, President
Christopher McNally’s experience has confirmed time and again that strong, clear, knowledgeable ownership is the key to success in residential construction. Furthermore, architects and builders do their best work when a strong owner is at the helm. The majority of owners lack the time or expertise required to fulfill their role successfully, and many have turned to Falcon to provide the necessary guidance. Chris’ strong connection with owners allows them to stay involved without being chained to the project. The collaborative relationship he establishes with the other members of the team creates a positive attitude of success from top to bottom.
In 1989, he partnered with Tony Hancock of London, England to form First Impressions Contracting, specializing in residential plaster and painting. Tony had been through rigorous training in tradesmen’s schools in London in an era when it was a code violation to paint doors with rollers; the company quickly built a reputation for superior quality standards and reliability. Clients often insisted that First Impressions act as general contractor on their residential renovations, because they trusted that their needs and interests would be safe guarded.
In addition to the individuals who have shaped his training, experience has been an invaluable teacher. Chris had a seminal experience in 2002-2003, when he learned that there was a fundamental flaw in the way custom residential projects are structured. During that period, he managed two projects for different prestigious design firms. He worked relentlessly with his team to make them the best projects these architects had ever done. But while one was a resounding success, the other fell flat with the homeowner despite being on time, on budget, and well executed. The projects employed essentially identical construction teams, which both design architects lauded for their excellent execution, yet one client was happy and satisfied and the other was not. What was the difference? After a year of ruminating on this question, McNally was able to distill the outcome to a single issue. The essential variable had been the owner. The satisfied owner was very involved and knew a good deal about construction, and the disappointed owner was only peripherally involved and knew very little about construction. From this difficult experience, Chris realized that without a knowledgeable and highly involved owner the odds of success are diminished. Any project structure has three primordial coordinates—the Owner, the Architect and the Builder—and the project is only as good as the integrity of its structure. Reviewing dozens of projects, he saw that most of them suffer from an imbalance. A new mission emerged: Christopher McNally would strengthen the Owner coordinate by acting as the owner’s expert intermediary. Falcon was born of this mission.